Privacy Policy

We collect:

• Information you give us — name, email, phone, shipping and billing address, and order details when you buy or contact us.
• Payment information — processed directly by our payment providers (Stripe, PayPal). We do not store full card numbers on our servers.
• Information collected automatically — device, browser, IP address, and usage data via cookies and similar technologies.

• To process, ship and support your orders.
• To respond to enquiries and provide customer care.
• To send order updates and, with your consent, marketing emails (you can unsubscribe anytime).
• To prevent fraud, secure the Site, and meet legal obligations.
• To improve our products and website experience.

Where the GDPR applies, we rely on: performance of a contract (to fulfil orders), your consent (for marketing and non-essential cookies), our legitimate interests (to secure and improve our service), and legal obligation (tax and accounting).

We share data only with service providers who help us operate — payment processors, shipping carriers, email and analytics providers — under contracts that protect your information. We do not sell your personal information. We may disclose data where required by law.

We use essential cookies to run the cart and checkout, and optional analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

We operate from the United States, so your data may be processed in the US and other countries. Where required, we use appropriate safeguards for international transfers. We keep personal data only as long as needed for the purposes above and to meet legal and accounting requirements.

Depending on where you live, you may have the right to access, correct, delete, or port your data, to object to or restrict processing, and to withdraw consent.

EEA/UK (GDPR): you may also lodge a complaint with your local data protection authority. California (CCPA/CPRA): you have the right to know, delete, correct and opt out of the "sale" or "sharing" of personal information — we do not sell your data. We will not discriminate against you for exercising these rights.

To exercise any right, email support@mpetgroup.shop. We will verify and respond within the time required by law.

Our Site is intended for adults. We do not knowingly collect data from children under 16.

M PET GROUP, CORP., 2980 NE 207 Street, Aventura, FL 33180, USA. Email support@mpetgroup.shop · Phone +1 423 622 0679.